Returns, Right of Withdrawal and Complaints

Right of Withdrawal (14 Days)

If you are purchasing as a private consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must contact us by email within 14 days of receiving your order. You then have an additional 14 days to return the product.

Return Conditions

To be eligible for a return:

• The item must be in substantially the same condition as when received.

• The product may only be handled to the extent necessary to determine its nature, characteristics, and functionality.

• The original packaging, tags (if applicable), and any accessories must be included.

• Unless otherwise agreed, the customer is responsible for the return shipping costs.

• Returns must be sent directly to our business address. We do not accept returns sent to parcel collection points or Cash on Delivery (COD).

• Please ensure the item is securely packaged. The customer is responsible for any damage occurring during return shipping.

If the product has been used beyond what is necessary to inspect it, a deduction for any loss in value may be made in accordance with applicable consumer protection laws.

Products Excluded from the Right of Withdrawal

The right of withdrawal does not apply to:

• Custom-made or personalized products.

• Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken.

• Any other products exempt from the right of withdrawal under applicable law.

Returns Within Sweden and the European Union

Customers returning products from Sweden or other EU countries are responsible for the return shipping costs unless otherwise agreed. You may choose any shipping carrier.

Returns From Outside the European Union

Customers returning products from countries outside the European Union are responsible for return shipping costs as well as any export documentation and customs formalities. Any customs duties, import taxes, or other charges incurred upon the return shipment to Sweden are the responsibility of the customer unless otherwise agreed.

Unclaimed Shipments

Failure to collect a shipment does not constitute exercising the right of withdrawal.

Orders returned to us because they were not collected or due to incorrect delivery information may be subject to an administration and return handling fee of SEK 300.

Complaints (Defective or Incorrect Products)

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at [email protected].

To help us process your claim quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the product

• Photos of the packaging if the damage occurred during shipping

If your complaint is approved, we will either send you a replacement product free of charge or issue a full refund, including the original shipping cost where required by applicable consumer protection laws.

Refunds

Once your returned item has been received and inspected, we will process your refund using the same payment method that was used for the original purchase.

Refunds are normally processed within 14 days after the returned goods have been received and approved. Depending on your bank or payment provider, it may take a few additional business days before the funds appear in your account.